Verify Your nakcuci Account for Full Access
Verification is how we keep your account — and your balance — secure. It is a one-time process: once your documents are confirmed, you do not repeat it for routine deposits or withdrawals. We ask for a government-issued photo ID (your MyKad works perfectly) and, in some cases, a screenshot of your wallet or bank account showing your name matches what is
on file. This step protects you against unauthorised withdrawal requests and keeps our cashier compliant with the standards that apply to accounts in Malaysia. Submit your documents through the verification section in your account settings; our team reviews submissions and updates your account status directly.
- Open your account settings — Navigate to Account Settings and look for the Verification section. The page shows exactly which documents are still needed for your account tier.
- Upload your photo ID — A clear photo or scan of your MyKad — both sides — is the standard document. Make sure the name matches what you registered with on your nakcuci account.
- Confirm your payment method ownership — If prompted, upload a screenshot from your Touch 'n Go eWallet, Boost or GrabPay account showing your registered name. This links your wallet to your account securely.
- Wait for account status to update — Our team reviews the submission and updates your status in account settings. You will see full withdrawal access once verification is marked complete.